Shipping policy
Shipping Policy – Kidoomart
We aim to process and deliver your orders as quickly as possible.
Order Processing
Orders are generally processed within [1–2 business days] after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery time is generally [3–7 business days], depending on your location and courier service.
Remote or difficult-to-service locations may require additional delivery time.
Shipping Charges
Free delivery may be available on eligible orders as displayed on our website.
If shipping charges apply, the applicable amount will be shown during checkout before you complete your purchase.
Tracking
Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp or other available communication channels.
You can use the tracking information to monitor your shipment.
Delivery Delays
Delivery may be delayed due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Courier delays
- Incorrect/incomplete address
- Remote delivery locations
- Operational disruptions
We will make reasonable efforts to assist you in case of delivery delays.
Incorrect Address
Please ensure that your shipping address, phone number and other delivery information are correct before placing your order.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
Damaged Package
If your package appears damaged at the time of delivery, please take photographs/videos of the package and contact us as soon as possible.
Contact
For shipping-related questions:
Email: [your email]
Phone/WhatsApp: [your phone number]